Privacy Policy

1.Information We Collect

We may collect names, email addresses, phone numbers, business details, booking details, form submissions, call recordings, chat transcripts, SMS/email interactions, calendar data, lead status, payment details, analytics data, and information provided during setup or support.

2.How We Use Information

We use information to provide and improve AlwaysIn services, configure booking workflows, respond to inquiries, send notifications and reminders, support follow-up, manage client accounts, process payments, provide reporting, improve service quality, and comply with legal obligations.

3.AI-Assisted Processing

When enabled for a client, AlwaysIn may use AI-assisted tools to answer calls, respond to chats, send follow-up messages, summarize conversations, and route inquiries. Calls, chats, and messages may be recorded, transcribed, or summarized to provide the service, improve accuracy, and support client follow-up.

4.Third-Party Service Providers

We use trusted third-party service providers to host, process, communicate, and manage our services. These may include CRM, hosting, phone, SMS, email, calendar, analytics, payment, AI, and support providers. Data may be processed in Canada, the United States, or other locations where our providers operate. We require service providers to protect personal information and use it only for the services they provide to us.

5.Data Storage and Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. No system is completely secure, and we cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

6.Data Retention

We retain personal information only as long as needed to provide services, support client accounts, comply with legal obligations, resolve disputes, and maintain business records. Call recordings, transcripts, and message histories may be retained for service, quality, and support purposes unless deletion is requested and legally permitted.

7.Privacy and Security Incidents

If we become aware of a privacy or security incident involving personal information, we will take steps to investigate, contain, and respond to the incident. Where required by law, we will notify affected clients, individuals, regulators, or other parties.

8.Your Choices and Rights

Individuals may request access, correction, or deletion of their personal information by contacting us. Some information may need to be retained where required for legal, security, or business reasons.

AlwaysIn handles these requests in line with PIPEDA.

9.Communications and Opt-Out

Where applicable, individuals may opt out of marketing or automated communications using the unsubscribe instructions provided or by contacting us. Transactional, booking, service, or account-related messages may still be sent where permitted.

10.Children's Information

AlwaysIn is intended for business use and is not directed to children. We do not knowingly collect personal information from children through our website.

11.Contact

For privacy questions, contact hello@alwaysin.ca.