Terms and Conditions
Effective date: April 26, 2026
1. Service Description
AlwaysIn provides AI-native client-growth, intake-automation, and follow-up services for private practices and small service businesses. Services may include inquiry capture, follow-up automation, AI-assisted voice or chat, missed-call recovery, reminders, review requests, reporting, and related setup or support. Specific services depend on the plan or written agreement selected by the client.
2. Subscription and Billing
Services are billed monthly unless otherwise agreed in writing. Clients may cancel according to the terms of their plan or written agreement. Setup fees, waived setup fees, refunds, guarantees, or promotional terms only apply when stated in writing.
3. 30-Day First Win Guarantee
If a 30-day guarantee applies to a client’s plan, the client must contact AlwaysIn within the first 30 days of service to request a review or refund. The guarantee applies only to fees paid to AlwaysIn and does not cover ad spend, third-party software fees, payment processing fees, or other outside costs.
4. Client Responsibilities
Clients are responsible for providing accurate business information, approving workflows, reviewing AI responses where applicable, monitoring customer interactions, and complying with all laws and professional rules that apply to their business.
5. Messaging and Consent
Clients are responsible for ensuring they have the necessary consent to contact leads, customers, or patients by SMS, email, phone, or other channels. AlwaysIn may provide unsubscribe or opt-out handling where available, but clients remain responsible for their own compliance with applicable communication laws.
6. Regulated Industries
Clients in regulated industries, including healthcare, dental, legal, financial, or similar sectors, are responsible for ensuring their use of AlwaysIn complies with all professional, privacy, consent, advertising, and recordkeeping obligations that apply to their business. Unless separately agreed in writing, clients should not use AlwaysIn to collect highly sensitive health, legal, financial, or emergency information.
7. AI Disclosure
AlwaysIn may use AI-assisted tools to answer calls, respond to chats, send follow-up messages, summarize conversations, and route inquiries. AI-generated responses may not always be complete or accurate. Clients are responsible for reviewing and approving important workflows, scripts, and business rules.
8. Third-Party Services
AlwaysIn relies on third-party platforms for hosting, CRM, phone, SMS, email, calendar, analytics, payments, AI, and related services. AlwaysIn is not responsible for outages, delays, errors, policy changes, or restrictions caused by third-party providers.
9. No Emergency Use
AlwaysIn is not designed for emergency, urgent medical, legal, financial, or safety-critical communications. Clients are responsible for providing appropriate emergency instructions and escalation paths where needed.
10. Limitation of Liability
AlwaysIn does not guarantee a specific number of leads, bookings, sales, reviews, or revenue. Results depend on the client’s market, offer, response process, ad spend, staff follow-through, and other factors outside our control. AlwaysIn is not responsible for missed calls, lost leads, failed messages, platform outages, third-party service issues, or business outcomes except as required by law.
11. Data and Privacy
AlwaysIn processes personal information to provide the service. See the Privacy Policy for more information.
12. Changes to Terms
We may update these terms from time to time. Material changes may be shared by email or posted on this page.